Shipping Information

Our chocolates are packed and shipped using temperature-sensitive shipping materials to ensure their safe delivery. Every effort is made to keep shipping costs to a minimum.

Shipping rates and methods vary by time of year. From April 1 to October 1, we take extra precautions and ship via 2-Day Air or Next Day Air, as needed. There is an extra charge of $8 (2-Day Air) and $25 (Next Day Air) added to your standard shipping cost. We pack each box with special insulation and gel ice to ensure the safe arrival of your chocolates.

For shipments to warm weather destinations and during the summer months, we ship orders on Monday, Tuesday and Wednesday only - to prevent chocolates from sitting on a truck over a weekend and to ensure safe delivery.

Restrictions

Please note that we cannot ship to P.O. Boxes. You must provide a street address for your order. Be sure to include appropriate suite or apartment numbers when necessary to ensure proper delivery.

We may choose not to ship an order over the weekend to ensure perfect condition upon receipt.

Delivery Options

Your order will be shipped within 2 business days of receipt, unless otherwise requested. We ship exclusively with UPS Priority Mail unless otherwise requested and transit times vary depending on destination.  Standard delivery via UPS Priority Mail takes 2-4  days. If you wish, Second Day (delivery within 2 business days) and Next Day (delivery within one business day) air service are available for an additional charge. Orders placed after 11AM EST will not ship until the next day.

Refund Policy

All claims for damage or shortages must be filed with CARRIER within three (3) days after receipt of merchandise.

Damaged goods must be returned to for credit or refund. Return shipping expenses will be paid by Chocolate Holics. No returns without approval.